For those of us who spend days, weeks, months on the road – standing in security lines, squeezing into too tiny airline seats, eating bad road food, trying to remember what color car we rented, what tonight’s hotel room number is and wondering how long the meeting will go on – I have some suggestions [...]
Posts tagged as:
advice
Never underestimate the power of the smile in customer service. Not that I encourage this but you can almost get away with a mediocre product, service, meal, anything – when it is served with a smile. My birthday request was simple this year, especially after renting a castle in England last year. All I asked [...]
Kill’em with kindness. You get more flies with honey. Engage the customer. All strange things to be thinking while sitting stage side in the Hustler Club on Bourbon Street in New Orleans but that’s how I think. The first five dancers to hit the main stage starred at a spot on the wall, never smiled [...]
Reposted from original Vollmer Voice post January 8, 2010 Stuff happens. It just does. And we all know how these things can really be blown out of proportion and drag on for days, months, sometimes even years. (Hello Balloon Boy Dad.) However, if you handle whatever mistake has happened correctly and quickly, the ‘event’ will [...]
Two columns caught my attention over the last couple of days. One from New York Times OpEd writer/rock star Bono. “Ten for the Next Ten.” In his words, the list is “10 ideas that might make the next 10 years more interesting, healthy or civil. Some are trivial, some fundamental. They have little in common [...]
