Never underestimate the power of the smile in customer service. Not that I encourage this but you can almost get away with a mediocre product, service, meal, anything – when it is served with a smile.
My birthday request was simple this year, especially after renting a castle in England last year. All I asked for [...]
Posts tagged as:
advice
When is the last time you tried something new? Something out of your comfort zone? Something that might not work but you tried it anyway?
I put a friend on the spot the other night at my husband’s retirement party – sort of blindsided her when I asked her to come up and join the roast [...]
Kill’em with kindness. You get more flies with honey. Engage the customer.
All strange things to be thinking while sitting stage side in the Hustler Club on Bourbon Street in New Orleans but that’s how I think. The first five dancers to hit the main stage starred at a spot on the wall, never smiled and [...]
As long as the work gets done, gets done in a timely manner, is quality work and keeps the ledgers on the profit side – do you care where your employees are or when they work? If so, why?
Despite the fact you really couldn’t call what I do “playing golf,” it is what I set [...]
Reposted from original Vollmer Voice post January 8, 2010
Stuff happens. It just does. And we all know how these things can really be blown out of proportion and drag on for days, months, sometimes even years. (Hello Balloon Boy Dad.) However, if you handle whatever mistake has happened correctly and quickly, the ‘event’ will most [...]
Two columns caught my attention over the last couple of days.
One from New York Times OpEd writer/rock star Bono. “Ten for the Next Ten.” In his words, the list is “10 ideas that might make the next 10 years more interesting, healthy or civil. Some are trivial, some fundamental. They have little in common with [...]
So what do you do when Campus Activities Magazine names you a Hot Choice for speakers in their Nov/Dec 2009 issue?
The Q Kindness Café suggests customers pay for the next guest – a cup of coffee, their entire breakfast; just do something to pay it forward.
