No, It’s Not Sex, Drugs & Rock and Roll

by Dayna on August 23, 2010

Why does everyone insist on using the phrase “sex, drugs and rock and roll?”  To me, it has always been “sensibility, determination and rock and roll.” I spent years around some of the most successful rock stars, producers, record company and star management personnel.  The ones who were wildly successful (many of whom continue to [...]

Customer Service Starts with a Smile

by Dayna on August 17, 2010

Never underestimate the power of the smile in customer service. Not that I encourage this but you can almost get away with a mediocre product, service, meal, anything – when it is served with a smile. My birthday request was simple this year, especially after renting a castle in England last year. All I asked [...]

There’s a story on CNN.com today about internships –  not for college students, but for workers 50 and over. Brilliant. Why should it be any different for anyone, age or otherwise?  It all comes down to networking, finding a way to get your foot in the door, then working hard and proving the company needs you, [...]

How do I get a record deal, how do I get into the music business, how do I get a radio station to play my songs? I am always surprised how often I am still asked those questions, even though I have been out of music radio and the music business since my 14 year [...]

Hello Hall of Fame

by Dayna on July 26, 2010

Thanks to you, I am now officially a “Hall of Famer.” I will be inducted this fall with such incredible personalities and am humbled by it all.

How would you talk to a good friend? How would you ask a friend the same question? How do you ask people for the things you need?

Thank You Very Much – The Note Version

by Dayna on June 17, 2010

When is the last time you wrote a thank you note? Not an email, tweet, post, DM, etc. – a real, honest to goodness handwritten note that involved a piece of paper, an envelope, a stamp and physical address?

Failure is Not an Option

by Dayna on June 15, 2010

When is the last time you tried something new?  Something out of your comfort zone?  Something that might not work but you tried it anyway? I put a friend on the spot the other night at my husband’s retirement party – sort of blindsided her when I asked her to come up and join the [...]

Well Endowed Customer Service

by Dayna on June 6, 2010

Kill’em with kindness.  You get more flies with honey.  Engage the customer. All strange things to be thinking while sitting stage side in the Hustler Club on Bourbon Street in New Orleans but that’s how I think. The first five dancers to hit the main stage starred at a spot on the wall, never smiled [...]

Gene Simmons of KISS was asked a few years ago what was the one thing he attributed his success to?  He said, without hesitation,  ”I read everything I can get my hands on.” I loved that answer.  I am who I am and I do what I do because I read and I’ve never stopped [...]