Never underestimate the power of the smile in customer service. Not that I encourage this but you can almost get away with a mediocre product, service, meal, anything – when it is served with a smile.
My birthday request was simple this year, especially after renting a castle in England last year. All I asked for was that Charlie the Wonder Husband and the boys do their version of dressed up and take me to a local upscale steakhouse. They rummaged through the bottom of their closets, found a clean pair of socks and a collared shirt and off we went.
“A smile is a powerful weapon; you can even break ice with it.” –Author Unknown
Love my husband, teenager tried his best to be pleasant, 10 year old was ok once he found out they had chicken nuggets and the food was amazing, but our server never smiled. OK. She smiled once, after we had written in the tip and handed the bill back to her. Not good timing on her part.
Not sure if she was training, tired, didn’t feel well or just disliked her job, whatever the reason, she never smiled. The waiter next to us smiled and had quite the personality with his table. I felt deprived.
“People seldom notice old clothes if you wear a big smile.” –Lee Mildon
For almost 22 years I played either Freebird or Stairway to Heaven every day, read the same weather forecast, observed “Two for Tuesday,” served “Electric Lunch” and tried to make people happy on the request line, which I actually answered.
It didn’t matter how I felt, whether or not I was sick or if I had overachieved the night before, I had to be happy to be there and 99% of the time, I was! There were those days however where I just wanted to be left alone but I continued to deliver the best show I could with a smile on my face.
“Smile – It’s the second best thing you can do with your lips.” –Author Unknown
Smile today. Smile all day. Smile at everyone you meet. You’ll be amazed how much bigger the tip gets in whatever you do today.
