As my vacation came to a close last week, my brother-in-law stated, “You always get your way. How do you do that?” I had just returned from taking the kids to get a ‘gut buster chocolate sundae’ at the resort ice cream shop where we were given a triple sized gut buster for the same price as a regular size…with extra whipped cream no less.
Add to that, earlier in the week, the resort had told same said brother-in-law that the umbrellas and chairs he could see 30 yards down the beach were only available to those paying for the lesser expensive beach condos.
That didn’t make sense to me, so I called and talked to the head of the recreation department, the ‘keepers’ of the so-desired umbrellas and chairs. By noon that day, we had two large umbrellas and four comfy beach chairs….at no additional charge.
So why did the resort personnel change the policy, deliver the items and do so at no charge? It really is quite simple – I treat everyone I meet, whether it’s on the phone or in person, as a good friend.
How would you talk to a good friend? How would you ask a friend the same question? How do you ask people for the things you need?
That now brings me to the triple sized sundae. How did we get that? Why my good friend John was serving behind the counter. Thanks John!
